Read the question and click on the green arrow at the right to see the answer.
All of the following contribute to a clients' likeability of us:
1) Positive body language,
2) Not judging others,
3) Asking questions
_____ is not a natural characteristic. It is not fixed and can be developed.'Likeable'
In order to bridge the gap with your client, Dr. Elko encourages you to ask them for a favor. All of the following apply:
1) A favor translates to 'I believe in you. You are a friend.'
2) A favor, due to cognitive dissonance, is a barrier for disliking you.
SIMPLE is ____ than COMPLICATED.
The three steps to The Candy Apple Effect (become likeable, credible, easily recalled) are the following:1) F.O.R.M.,
2) Asking for Favors,
3) Decide you like them
All of the following apply regarding your relationship with the clients:1) Clients would rather you show up as a 'friend' rather than an 'authority'.
2) Clients say 'yes' when they feel understood
The following are ways to move from trusted to credible:1) Exposure [finding ways to connect often with client]
2) Boldness [responding quickly to a client's question]
In communicating with clients, _____ offers a greater connection than [encouragement] alone?
Asking for advice
According to Dr. Elko, there is a higher level of connection than 'trusted advisor'. The level is called:Credible advisor
Referencing the Pygmalion Effect, your client will ____ the model you have of them.become (act out)