Websites / Browsers
What web browser should I use for the Equitable website?This site looks best when viewed with browsers such as Google Chrome, Microsoft® Internet Explorer (version 10 or greater) or Firefox.
How do I clear an error that continues to reappear?
Clients that use our sites frequently to access their accounts sometimes encounter errors that have already been corrected. Clearing cache may eliminate this (cache memory is used by the browser to keep local files of frequently accessed documents).
Steps to clear your cache memory are frequently found within the History or Internet Options menu choices within the browser options settings. If you cannot find this option for your specific browser, you may conduct an internet search for ""clearing cache memory in [insert browser name] browser"" to get help online.
Where do I call with technical questions?If you have a general or a technical question about the Equitable website, please call us toll-free at 1-877-222-2144.