We are here for you

As the COVID-19 situation continues to unfold, Equitable remains steadfast in our mission to serve you. For more than 160 years*, Equitable has persevered through many serious events and periods of market volatility, while helping our clients face the future with confidence. We greatly value our relationship and appreciate the trust you have placed in us.

Refer to this page for frequently asked questions and other resources to support you as we navigate this environment together.

As the COVID-19 situation continues to unfold, Equitable remains steadfast in our mission to serve you. For more than 160 years, Equitable has persevered through many serious events and periods of market volatility, while helping our clients face the future with confidence. We greatly value our relationship and appreciate the trust you have placed in us.

Refer to this page for frequently asked questions and other resources to support you as we navigate this environment together.

Policies and payments


  • Did Equitable offer any payment accommodations for its policyholders?

Generally, unless otherwise required, Equitable extended grace periods for life insurance premiums due up to June 2020 by at least an additional 60 days from the date the policy would have otherwise lapsed.


  • I have an Equitable major medical policy. Who should I contact if I have questions about my coverage?

If you have any questions about your coverage, available benefits or access to care, please contact us at (800) 782-9355. If your question pertains to your policy and COVID-19, please note that Equitable is waiving cost-sharing for medically necessary screening and testing for COVID-19 and is complying with states’ required mandates.


  • How will Equitable process claims related to COVID-19?

Equitable’s life insurance and major medical insurance policies do not contain exclusions related to any specific disease or a pandemic. If a claim is received for a death related to COVID-19, it will be paid according to our regular procedures, subject to standard contestability provisions.

  • Where can I find more information on how COVID-19 affects Equitable Employee Benefits, such as Dental, Vision, Life and Disability insurance?

Our Frequently Asked Questions provides useful information for brokers, employers and employees.

    Digital tools

    We recognize that real-time access to your account is important. Please take advantage of the many online tools available to you.

    Website icon
    Sign in to your account or register for online access
    Mobile icon
    Manage your account on the go by downloading our mobile app, available on Apple and Google Play stores
    Tablet icon
    Access other self-service options on support

    Fraud protection

    woman talking on the phone while holding a laptop
    How can I protect myself from fraud?

    History shows that during times of crisis, there are increased attempts to commit fraud using various online and telephone-based schemes. Individuals should remain vigilant in identifying these schemes by not providing any personally identifiable information and, most importantly, notifying Equitable of any potential identity theft issues. In addition, individuals should be aware of any price gouging, unsolicited insurance policy sales attempts or attempts to change the terms of their current insurance policy.

    If you have concerns about attempted or successful fraud issues, please contact us directly for assistance. The Financial Security Office can be reached at (212) 314-6600.

    Business continuity


    • What steps are Equitable taking to stay up to speed on this rapidly changing situation?

    Equitable has been monitoring COVID-19 since early February and closely following guidance from national, state and local authorities, including the Centers for Disease Control and Prevention. In addition, Equitable’s own medical department has been playing an active role in helping the company navigate this crisis.


    • Are Equitable’s service centers fully operational?

    Yes. Our financial professionals and service centers remain available to serve you. However, we have adjusted the hours of operation within our call centers. We are now staffed between 8:30 a.m. and 4:30 p.m. (ET), Monday through Friday. Please understand this may result in hold times that are longer than normal. Please consider managing your account by signing in to our website or downloading our mobile app.


    • How can I manage my account virtually? Are there self-service options available?

    We strongly encourage you to manage your account online. Please click Sign in at the upper right corner to enroll and access your account(s). You may also access self-service options via the Support menu.


    • What is Equitable doing to support its employees and financial professionals?

    Equitable has been monitoring COVID-19 since early February, and quickly established rigorous protocols to ensure the safety and security of its employees and financial professionals. Remote work is now required in all locations. The company has provided its employees and financial professionals with the tools and resources to continue to serve clients and collaborate remotely. In addition to professional support, Equitable has a range of programs to support the emotional health and well-being of its people during these challenging times. 

    Community involvement

    woman stacking crates full of items
    What is Equitable doing to support the community?
    In keeping with our strong legacy of giving back, Equitable Foundation will provide philanthropic aid during this time of need. Equitable has committed up to $1 million in support to nonprofit organizations that are on the front lines of this crisis. We will share more detailed grant information in the coming days. 
    Perspectives

    Perspectives

    Equitable is committed to sharing our expertise and working alongside you. We have created Perspectives as a destination for information about today's most pressing issues.

    See our insights and resources.

    State specific COVID recommendations and amendments

    We will add updates as state specific regulations are released. If you need additional time to pay, please call (855) 434-5334.

    • New Jersey

      For Policies/Contracts Issued in New Jersey Only

      An Executive Order issued by New Jersey Governor Phil Murphy extended grace periods and provided other rights under your life insurance policy or annuity contract if you are experiencing financial hardship as a result of the COVID-19 pandemic. Please review the following for more information:

      If your policy/contract was issued in New Jersey and you have been adversely impacted by COVID-19, we are here to help. For life insurance policy premiums due between March 1 and June 1, 2020, Equitable* extended grace periods for an additional 60 days beyond your contractual grace period. In addition, you have the right to request an extension to August 1, 2020, if your extended grace period ends before that date. You may pay those deferred premiums over a 12-month period. Finally, we extended your time to exercise rights or benefits expiring up until June 1, 2020 under your policy/contract to 90 days. These extensions of time supersede any deadlines you may receive in statements or confirmation notices.

      If your policy/contract was issued in a state other than New Jersey, this does not apply.

      *Equitable is the brand name of the retirement and protection subsidiaries of Equitable Holdings, Inc., including Equitable Financial Life Insurance Company (NY, NY), Equitable Financial Life Insurance Company of America, an AZ stock company with main administrative headquarters in Jersey City, NJ, and Equitable Distributors, LLC.  Equitable Advisors is the brand name of Equitable Advisors, LLC (member FINRA, SIPC) (Equitable Financial Advisors in MI and TN). 

    • New York

      For Policies/Contracts Issued in New York Only

      A recent Executive Order issued by New York Governor Andrew Cuomo, together with recent amendments to the insurance and banking regulations issued by the New York State Department of Financial Services, extend grace periods and give you other rights under your life insurance policy or annuity contract if you can demonstrate financial hardship as a result of the COVID-19 pandemic. These grace periods and rights are currently in effect but are temporary, though they may be extended further. Please review the following for more information:

      If your policy/contract was issued in New York and you have been adversely impacted by COVID-19, we are here to help. Equitable and other carriers are extending grace periods for premiums under life insurance policies and fees under annuity contracts by at least an additional 60 days from the date the policy/contract would have otherwise lapsed. In addition, you may pay those deferred premium/fee amounts over a 12-month period. Finally, Equitable and other carriers will be extending your time to exercise rights or benefits under your policy/contract to 90 days. These extensions of time supersede any deadlines you may receive in statements or confirmation notices.

      If your policy/contract was issued in a state other than New York, this does not apply.

    * The 160-year history reference applies exclusively to Equitable Financial Life Insurance Company
    GE-3015364  (06/2020) (Exp. 09/2020)