Module 1: Key concepts review

'Like them first. Decide later.' is best described as a form of:

Ownership
Your primary goal is to listen in order to:

Understand
Its most 'critical' to get command of your client _____ you take command of yourself.

After
When asking your client(s) critical questions, you should be more:

Interested than interesting
The acronym F.O.R.M. stands for:

F = Family, O = Organization, R = Recreation, M = Mission
The following are all ways of taking command of you:

1) a blank mind.

2) listening for ' shoulds' and talk back to them.

3) taking a deep breath.
Transference (transfer of energy) occurs _____. This transfer can be to either your detriment or advancement.

ALL the time
According to various studies, a client makes decisions and/or purchases primarily based on:

Feeling you care about them and they matter to you
Dr. Elko states that in order to have a 'blank mind' you must:

Choose to be neutral and get locked in
High gain interaction, connection points and identifying family differences are benefits of:

Critical Questions