Module 1: Key concepts review
Read the question and click on the green arrow at the right to see the answer.
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'Like them first. Decide later.' is best described as a form of:Ownership
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Your primary goal is to listen in order to:Understand
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Its most 'critical' to get command of your client _____ you take command of yourself.
After
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When asking your client(s) critical questions, you should be more:Interested than interesting
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The acronym F.O.R.M. stands for:F = Family, O = Organization, R = Recreation, M = Mission
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The following are all ways of taking command of you:
1) a blank mind.
2) listening for ' shoulds' and talk back to them.
3) taking a deep breath. -
Transference (transfer of energy) occurs _____. This transfer can be to either your detriment or advancement.ALL the time
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According to various studies, a client makes decisions and/or purchases primarily based on:Feeling you care about them and they matter to you
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Dr. Elko states that in order to have a 'blank mind' you must:Choose to be neutral and get locked in
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High gain interaction, connection points and identifying family differences are benefits of:Critical Questions