8 steps to help fight fraud


At Equitable, we’re serious about your protection. Fraudsters are always looking for new ways to steal, but you can help us stay a step ahead of them. Know what to look for and what to do by taking these eight protective steps:

  1. Set up your own online account so someone doesn’t create one using your name. Not having a username and password won’t protect you against online fraud and can actually be riskier.
  2. Use complex passwords with at least eight characters and a mix of uppercase and lowercase letters, numbers, and special characters like @, #, $, etc.
  3. Never e-mail confidential information, including current or former passwords.
  4. Be careful of e-mails asking you to change or confirm passwords. Confirm such requests by telephone.
  5. Be suspicious of e-mails from unfamiliar senders. If you aren’t positively sure about the e-mail’s origin, don’t click on any link it might contain.
  6. Carefully check your account statements for any charges you don’t recognize.
  7. Quickly open and read any correspondence mailed from Equitable. If you get a confirmation for a change you didn’t make, call us right away at (800) 628-6673.
  8. Be cautious of any “out of character” e-mail or instant message from someone in your address book. Screen names can get hijacked!

If you suspect fraud, don’t keep quiet: Call us right away at (800) 628-6673 and report it.

Victim of identity theft?

If you’ve had your identity stolen at all—even through an account that  has nothing to do with Equitable — call our customer service center right away. We will immediately run additional security checks on your account.

Equitable Customer Service: (800) 628-6673

Equitable is committed to protecting your security. With your help, we can provide the peace of mind you and your family truly deserve.

*Request complimentary translation services with customer service when foreign language support is needed. Follow the steps provided here.