8 steps to help fight fraud
At Equitable, we’re serious about your protection. Fraudsters are always looking for new ways to steal, but you can help us stay a step ahead of them. Know what to look for and what to do by taking these eight protective steps:
- Set up your own online account so someone doesn’t create one using your name. Not having a username and password won’t protect you against online fraud and can actually be riskier.
- Use complex passwords with at least eight characters and a mix of uppercase and lowercase letters, numbers, and special characters like @, #, $, etc.
- Never e-mail confidential information, including current or former passwords.
- Be careful of e-mails asking you to change or confirm passwords. Confirm such requests by telephone.
- Be suspicious of e-mails from unfamiliar senders. If you aren’t positively sure about the e-mail’s origin, don’t click on any link it might contain.
- Carefully check your account statements for any charges you don’t recognize.
- Quickly open and read any correspondence mailed from Equitable. If you get a confirmation for a change you didn’t make, call us right away at (800) 628-6673.
- Be cautious of any “out of character” e-mail or instant message from someone in your address book. Screen names can get hijacked!
If you suspect fraud, don’t keep quiet: Call us right away at (800) 628-6673 and report it.
Victim of identity theft?
If you’ve had your identity stolen at all—even through an account that has nothing to do with Equitable — call our customer service center right away. We will immediately run additional security checks on your account.
Equitable Customer Service: (800) 628-6673