Account support

Retirement Cornerstone

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

(800) 789-7771

Monday - Thursday 8:30 AM - 7:00 PM  E.T.
Friday 8:30 AM - 5:30 PM  E.T.

*Request complimentary translation services with customer service when foreign language support is needed. Follow the steps provided here.

Contributions/Loan repayments

Mailing address

Equitable
Retirement Service Solutions Processing Office
P.O. Box 1424
Charlotte, NC 28201-1424

Express mail 

Equitable
Retirement Service Solutions Processing Office
8501 IBM Drive, Ste 150-IR
Charlotte, NC 28262

General inquiries

Mailing address

Equitable
Retirement Service Solutions Processing Office
PO Box 1016
Charlotte, NC 28201-1424

Express mail

Retirement Service Solutions Processing Office
8501 IBM Drive, Ste 150-IR
Charlotte, NC 28262

Service request forms*

The following service requests cannot be completed online at this time. A written request by the policy owner must be mailed to our administrative office. By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address on the form.

* These forms are Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at http://www.adobe.com/prodindex/acrobat/readstep.html. Instructions for installation are also found at that location.

When you have completed and signed the form, please return it to the address indicated.