Support

Annuity Benefits

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

(800) 628-6673

Monday - Friday 8:00 AM - 4:30 PM

*Request complimentary translation services with customer service when foreign language support is needed. Follow the steps provided here.

Service requests or inquiries

Mailing address

Benefit Payment Services Group
P.O. Box 4993
Syracuse, NY 13221

Express mail 

Benefit Payment Services Group, MD 37-4
100 Madison St, Suite 1000
Syracuse, NY 13202

Service request forms*

By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address shown on the form. You may also request that any of these forms be mailed to you by calling our toll-free number, (800) 245-1230 during our business hours, 9 AM to 5 PM, ET, Monday - Friday.

*These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here .

Instructions for installation are also found at that location.

If you need additional information, send us your request.

Common questions

  • Can I change my beneficiary?

    To confirm that the beneficiary can be changed under your contract, please call us at (800) 245-1230, during our business hours, 9 AM to 5 PM, ET, Monday through Friday and speak to a Customer Service Representative.

    If you need additional information, click here to send your request. Please be sure to provide your contract number, Social Security Number, telephone number and the best time to call.

  • How do I report a lost or stolen payment?

    Click here to e-mail, or call us at (800) 245-1230, during our business hours, 9 AM to 5 PM, ET, Monday through Friday and speak to a Customer Service Representative.

    You will need to provide your contract number and Social Security Number. Generally, a replacement check will be processed 7 days after the due date of the lost or stolen check.
  • Can my payment be sent directly to the bank?

    Click here for a printable form. Complete and return to the address on the form. Or, you can use the form available at your bank. To avoid delays, include the type of account (i.e. checking or savings), account number, bank routing number and a copy of your deposit slip or a void check. The request will generally become effective 30 days after we receive the form.

    Mail the completed form to the following address:

    Benefit Payment Service Group
    Suite 1000
    100 Madison Street
    Syracuse, NY 13202.

  • How do I change the mailing address for my payments?

    Click here for a printable form. Complete and return to the address on the form. Or send your written request to us at:

    Benefit Payment Service Group
    Suite 1000
    100 Madison Street
    Syracuse, NY 13202

    For security reasons we do not accept changes to a check mailing address by email or by telephone. The change will generally become effective 30 days after we receive your letter.