Account support

Accumulator®

Welcome to customer support. Here you will find forms, contact information and more.

Monday - Thursday 8:30 AM - 7:00 PM  E.T.
Friday 8:30 AM - 5:30 PM  E.T.

*Request complimentary translation services with customer service when foreign language support is needed. Follow the steps provided here.

Contributions and loan repayments

If you need additional information, you may send us a request here.

Mailing address

Equitable
Retirement Service Solutions Processing Office
P.O. Box 1424
Charlotte, NC 28201-1424

Express mail 

Equitable
Retirement Service Solutions Processing Office
8501 IBM Drive, Ste 150-IR
Charlotte, NC 28262

General inquiries

Mailing address

Equitable
Retirement Service Solutions Processing Office
PO Box 1016
Charlotte, NC 28201-1424

Express mail

Retirement Service Solutions Processing Office
8501 IBM Drive, Ste 150-IR
Charlotte, NC 28262

Find a form

Online transactions and forms for products you own are available by signing into your Equitable online account.

Register now
Log in to my account

File a claim

Equitable is here to help you through this difficult time, You can quickly start your claim online and get personalized assistance when you need it.

File a claim

By clicking on one of the choices below, you may print the request form on your computer's printer or you can login or enroll for online account access and perform these transactions online.

The following service requests cannot be completed online at this time. A written request by the policy owner must be mailed to our administrative office. By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address on the form.

These forms are Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at the following link: http://www.adobe.com/prodindex/acrobat/readstep.html. Instructions for installation are also found at that location.

When you have completed and signed the form, please return it to the address indicated.