Working with us

Whether you need help with new business, underwriting guidelines or more complicated case design, we’re here to help.

When you work with Equitable, you’ll find that we go out of our way to deserve your business. That means, we offer extra assistance when you have new business to submit, and our underwriting department provides quick turnaround times, a smooth path to competitive offers and the proactive communication you need to stay on top of your cases.

New Business

  • About New Business

    How we're different

    New Business creates partnerships with advisors and BGA partners to provide financial security for our clients and their families. We have a unified team that is committed to helping you grow your life insurance business. Our team includes the following areas: Sales, Underwriting, New Business, Licensing, Commissions, Advanced Markets, Marketing and Communications, and Operations — all working together to help you succeed.

    Our goal: Get your case issued quickly and efficiently

    This is where your Relationship Case Manager (RCM) comes in.

    • Your RCM’s job is to shepherd your case through the stages of the process — from submission to commission.
    • We encourage you to build a strong relationship with your RCM, because open communication will help them do their job better, which helps you get your case through quickly.

    Contact us

    We're here to assist with your New Business needs. If you need to reach out to us, please use our interactive contact map.

    View the contact map for Advisors only

  • Licensing and appointments

    As an agent or registered representative, you must be licensed in every state in which business is transacted with Equitable and MLOA (both the application state and the owner resident state, if they are different).

    Independent Channel

    If you are not appointed with Equitable or MLOA yet, we strongly recommend that you do so before soliciting business.

    • Submit appointment paperwork before the application is signed.
    • Send all appointment paperwork to your Brokerage General Agency for approval; they will send the completed paperwork to Equitable. View the BGA Checklist.
    • Find forms and paperwork by visiting, log in and following the path New Business>Licensing>Appointment Forms


    Advisors must be licensed in a state before they can solicit business in that state. Please contact you branch manager for details.

  • Service level agreements

    Time frames:


    Licensing 24 - 48 hours
    New Application Processing 24 - 48 hours
    Underwriting New Business review 24 hours
    Underwriting subsequent mail review 72 hours
    Case Manager review and response 24 hours
    Underwriting last requirement review 24 hours
    Policy issue 48 hours

  • Life of an application
    Chart of the life of an application


  • Attending Physicians Statement (APS)

    Attending Physician’s Statements (APS) play an important role in helping us assess the risk of a proposed insured. They are also one of the most time-consuming parts of the Underwriting process. Here are a few ways that you can help us shorten the timeframe so that we can get you a competitive offer in an efficient manner.

    1. Complete the Medical Supplement with the Application. If the Underwriter decides an APS is necessary, he or she will order it within 3-5 business days from application receipt. If the Medical Supplement is not included with the application, we cannot order the APS until the exam is received, which could take another 14 days.
    2. Encourage the client to contact their doctor’s office to release the APS. This can sometimes help to expediate the process.

    Typically, here’s what happens:

    • Underwriting orders the APS via an Equitable-approved vendor (3-5 days)
    • Vendor initiates APS request with doctor or facility within 24 hours
    • Vendor follows up with facility every 5 days
    • Case Managers proactively follow up with APS vendor for status every 4 business days
    • If Special Authorization is needed, case manager will advise agent immediately
    • After 14 days, case manager will request that agent contact client to assist with records release to vendor
    • Once Underwriting receives the APS from vendor, they match it with the case and review the APS within 3 business days.
  • Submitting an application

    Best practices

    For faster service, submit your client’s application “in good order.” This means following a few best practices.

    See the complete Independent Channel Best Practices List
    See the complete Advisors Best Practices List

    Transmittal forms

    When submitting a new application please be sure to include the New Business Transmittal Form:

    Use New Business Transmittal Form (Independent Channel) 
    Use New Business Transmittal Form (Advisors)

    Important addresses, emails, and fax numbers

    All New Business paperwork:
    PO Box 1047
    Charlotte, NC 28201
    Overnight Mail:
    8501 IBM Drive, Suite 150
    Charlotte, NC 28262-4333

    Paperwork Fax:
    (855) 266-6819

    Perm Informals
    Term Conversions

    Term Informals
    Quick Quotes

    Companion cases

    If you identify cases as companion cases, we will keep them together throughout the New Business process.  Follow these tips for submitting Companion Cases.

    High priority cases

    To expediate your high priority cases, it is wise to keep in constant contact with your Relationship Case Manager, and follow a few High Priority Best Practices.

    Term conversions

    A term conversion can be made from any term policy, rider or term element (5th dividend) that includes a conversion privilege to convert to a permanent policy. If converting to a permanent policy, the new policy must be issued under the New Business portfolio.

    To learn how to handle Term Conversions:

    Independent Channel Term Conversion Guidelines and FAQ
    Advisors Term Conversion Guidelines and FAQ

    Conforming illustration requirements

    Equitable and MONY Life Insurance Company of America (MLOA) market all life insurance products, except level term products, with illustrations. Policy forms are filed in all jurisdictions with a statement confirming that they are marketed with illustrations. To learn more read the Illustration Reminders.

    Temporary Insurance Agreement (TIA)

    Temporary insurance coverage on a proposed insured may begin when money is accepted with an application. Read the Temporary Insurance Agreement to learn more.

  • eApp and Drop Ticket


    Life eApp is a web based tool that enables advisors to fully complete their applications electronically from application creation through submission to the Operations Center. It allows for straight through processing when used with e-signature and e-submission, and is the easiest way to ensure that your clients have answered all of the questions needed to process their application.

    View the Life eApp Users Guide to learn more about the eApp process.

    To access eApp:

    Independent Channel – Go to and follow the path Quick Links>E- Forms for Life

    Equitable Advisors – Go to and follow the path Tool>Life eApp 


    If electronic signature is selected, the advisor and insured have a choice of In Person or Remote. In Person signature is used when the insured and/or owner are present and all signatures are done using the advisor’s computer. Remote signature is used when the parties will be signing the application through the email link.

    To learn more read the Life eApp Users Guide 

    eDelivery — for Equitable Advisors Only

    Once a policy was been eSigned by the proposed insured, owner and Equitable Advisor, the owner will receive an email that brings them to their policy documents.

    View the ePolicyLife FAQ to learn more

    Drop Ticket

    Use our Drop Ticket program for a faster and more efficient way to submit Term business.

    Drop Ticket – Independent Channel

    Drop Ticket – Advisors

  • Post application

    Funding the policy

    Acceptable forms of payment include:

    • Checks
    • Money orders
    • Cashier's checks
    If clients want to pay their initial premiums electronically via ACH from their bank account, they will need to submit all pages of the Systematic Payment form.

    Register date guidelines

    The register date is the date the client’s life insurance coverage takes effect. All charges begin on this date.

    View the Register Date Rules Dec 2017 Guidelines


    Contact information:

    For Independent Channel:

    Independent Channel Commissions FAQ


    Phone Number866-262-6669, Option 4

    Fax Number800-657-2911

    Mailing Address:
    8501 IBM Drive, Suite 150
    Attention: Commissions
    Charlotte, NC 28262

    For AXA Advisors

    Retail Commissions FAQ

    Phone Number866-262-6669, Option 4

    Fax Number800-657-2911

    Mailing Address:
    8501 IBM Drive, Suite 150
    Attention: Commissions
    Charlotte, NC 28262

  • Replacements


    Many state insurance regulations have articulated a specific definition and procedural requirements for replacement sales that may be in addition to the Company’s policies and procedures.  Some states require agents to provide notices or disclaimers to customers if there is existing coverage regardless of whether or not the sale involved a replacement. Other states require customers to sign replacement forms. All appropriate state required replacement forms must be signed and submitted.

    Replacing a policy from another carrier

    1035 exchange

    Equitable and MLOA will not issue a 1035 policy until the 1035 funds are obtained from the company whose policy is being replaced. If the proposed insured/policy owner submits the full minimum initial premium, Equitable/MLOA will send a policy to issue without waiting for the 1035 funds, as long as there is not a loan being carried over from the policy being 1035 exchanged. We also need an illustration with the 1035 amount factored in the illustration in order to send the case to issue. It can be signed on delivery if we have a signed illustration on file.

    • Replacement Forms - All appropriate state replacement forms must be submitted.  State required replacement forms and kits are posted as followed
      • Independent Channel – Access forms by logging in to Equitable and following the path Quick Links>E-Forms for Life
      • Advisors – Access forms by logging in to Equitable and following the path edox>build kit

    Regulation 60-NY

    Independent Channel
    Log in to Equitable and follow the path My Business>New Business>Replacements>NY Regulation 60

    Contact your branch manager for details.

    For more information, read the Field Bulletin FB Reg 60

    Replacements for term conversion

    A term conversion is considered a “change in coverage.” Not all states exempt term conversions from the replacement definition.

    Read the Field Bulletin on Term Conversion Replacements


  • About Underwriting

    How we’re different

    We work as a collaborative team, building relationships and adding value while we assess the risks associated with potential clients and strategies. We take a consultative approach, striving to educate our financial professional partners and their clients as we provide holistic underwriting that results in the best offer the first time.

    Our team includes:

    60 underwriters who are solution-driven and understand the competitive nature of our business.

    • 22 years – average experience level
    • 40 college degrees and 3 Master’s degrees
    • Over 30 industry related Fellowship Designations
    • Financial Underwriting Unit: 50 years industry experience assisting with developing financial solutions for complicated or unique case designs, including a CPA and Paralegal/Trust expertise
    • Medical Directors: Almost 50 years insurance medical experience, with many past and present industry committee and/or board memberships, including Board of Insurance Medicine and American Academy of Insurance Medicine

    Contact us

    We're here to assist with your Underwriting needs. If you need to reach out to us, please use our interactive contact map.

    View the contact map for Advisors only

  • Proving we deserve your business

    Fast turnaround

    We are dedicated to providing you with quick and efficient quotes. In fact:

    • We have a separate Term underwriting team, that works on Term business only.
    • EasyUnderwriting is available for a variety of cases, including cases with our Long-Term Care Servicessm Rider, and creates a faster cycle time.

    Competitive offers

    We’ve removed many of the typical hurdles, so we deliver offers you expect, when you expect them.

    • Eligibility standards for our Long-Term Care Servicessm Rider means we accept more cases than ever before.
    • Our underwriting manual puts us in line with our competitors, so you get the quotes you want, from Equitable.

    Proactive communication

    Our team is committed to keeping your informed throughout the process with proactive communication and fast responses to your questions.

  • Strengths and niches

    Retention and automatic limits

    We offer competitive retention and automatic reinsurance limits for standard or better risks in all age groups. And we have the strong financial standing, experience and knowledge to support your large case needs, with high retention limits of $20 million for individual and $25 million for joint survivorship, independent of automatic reinsurance limits.

    Underwriting Retention and Reinsurance Limits

    Human Immunodeficiency Virus (HIV) 

    Under certain circumstances, we will underwrite clients with a history of HIV Infection that have no AIDS defining illness, have been treated with highly active anti-retroviral therapy for the last three years, and have no history or drug or alcohol abuse or addiction.

    Human Immunodeficiency Virus (HIV) Case Study

    Long-Term Care ServicesSM Rider (LTCSR) (including available on Term conversions)

    Our LTCSR is one of the most competitive in the industry today, and it’s available on Term conversions too.

    Visit the Long-Term Care Services Rider section for details 

    High profile individuals

    We offer flexibility for professional athletes, teams, and other high-profile clients, with liberal contract requirements, no group or team coverage caps or limits, and policies up to Equitable’s full retention limit. Term policies are available for teams or groups. Both term and permanent policies are available for individuals.

    Insuring High Profile Clients

    Charitable Legacy Rider

    Your clients can make donations to their favorite charity as part of their estate plan – using their life insurance policy, without paying any additional fees or charges. Clients can leave up to 1% of their base face amount ($1 million minimum), simply be selecting the rider at policy issue.

    Charities can also use life insurance to provide benefits for their executives or owners, and leave the charity itself a donation upon death, using the Charitable Legacy Rider.

    Charitable Legacy Rider FAQ


    If you have clients who are private pilots, with at least 300 solo hours of experience, expected to fly 200 hours in the next 12 months, you may want to consider an Equitable insurance policy. Under certain circumstances, we provide high ratings and flexible permanent insurance policies.

    Aviation Case Study

    Financial Underwriting

    Our financial underwriters take a consultative approach to understanding the financial facts and circumstances surrounding each case, making sure that the amount of insurance requested is reasonable and aligned with the proposed insured’s needs. In many cases, this eliminates the need to additional financial information and, in some instances, leads to additional sales.

    Financial Underwriting Flyer

  • Underwriting guidelines

    Life Underwriting Condensed guidelines (including Preferred guidelines)

    Quick check guide to see which ratings might apply to your clients, based on medications, family history, blood pressure and driving record. Also includes height and weight requirements, and financial underwriting guidelines, based on policy face amount.   

    Life Underwriting Field Guide (PDF)

    Tobacco guidelines

    If clients are currently using tobacco, they will typically be rated as follows:

    Tobacco rates for:

    • Positive Cotinine urinalysis result.
    • Use of cigarettes, e-cigarettes, or hookah.

    Standard Non-Tobacco rates for:

    • Any nicotine or tobacco products (such as chew, nicotine gum) other than above with urinalysis negative for cotinine.

    They may be considered for best class if they use 12 or fewer cigars per year, urinalysis is negative for cotinine, and they otherwise qualify.

    If clients used tobacco in the past, they will typically be rated as follows:

    • No nicotine or tobacco use in past 5 years – Preferred Elite
    • No nicotine or tobacco use in past 3 years – Preferred Non-Tobacco
    • No nicotine or tobacco use in past 12 months – Standard Plus
    • Former cigar users, less than 12 per year, may be considered at rate otherwise qualified for

    Long-Term Care ServicesSM Rider (LTCSR) guidelines

    This piece provides guidelines our LTCSR, including underwriting guidelines.

    Long-Term Care Services Rider Technical Guide (PDF)
    Visit the Long-Term Care Services Rider section for details

  • Underwriting programs

    Projected Inheritance

    Special program to protect the assets of two generations – the client and the future beneficiaries – by using the assets of one generation to justify life insurance coverage for the next. Planning addresses existing and projected estate tax liability.

    Underwriting a Projected Inheritance

    Smart Total Evaluation Program (STEP)

    This program allows a one-class rating improvement for clients with favorable risk factors and a healthy lifestyle. For example, clients who qualify for a Preferred rating may move up to Preferred Elite using routine age/amount requirements such as insurance labs, paramedical information, and MVRs. Available for all fully underwritten products and both lives on a survivorship policy.

    STEP Program Flyer

    Preferred Client Underwriting Program (PCUP)

    If you have clients who purchased a permanent policy within the last three years, went through full underwriting, and were rated Standard or better, they may be able to purchase additional permanent life insurance, within certain limits, without blood or urine testing or financial requirements. Great for those clients whose needs have changed in the last couple years and may be looking for something different.

    Preferred Client Program Case Study

  • Approved vendors

    Approved Paramedical Examination Vendors

    (American Para Professional Services)


    (Examination Mgmt Services Inc.)


    (a Quest Diagnostics Company)

    Order online to avoid additional fees to AXA.

    Approved APS Retrieval Services

    (Examination Mgmt Services Inc.)


    1-888-766-3999, or

    ReleasePoint (Advisors Only)


    Approved Laboratory Testing Services

    CRL (Clinical Reference Lab)

    Approved Inspection Report Services

    Inspections are ordered by the Home Office, when required, from EMSI


IU-132758 (04/2018)