We are here for you
As the COVID-19 situation continues to unfold, Equitable remains steadfast in our mission to serve you. For more than 160 years, Equitable has persevered through many serious events and periods of market volatility, while helping our clients face the future with confidence. We greatly value our relationship and appreciate the trust you have placed in us.
Refer to this page for frequently asked questions and other resources to support you as we navigate this environment together.
We recognize that real-time access to your account is important. Please take advantage of the many online tools available to you.
State specific COVID recommendations and amendments
We will add updates as state specific regulations are released. If you need additional time to pay, please call (855) 434-5334.
For Policies/Contracts Issued in Massachusetts Only
If your policy/contract was issued in Massachusetts and you have been adversely impacted by COVID-19, we are here to help. For life insurance policy premiums due between March 1, 2020 and June 1, 2020, Equitable Financial and Equitable America extended grace periods for an additional 60 days beyond your contractual grace period. These extensions of time supersede any deadlines you may receive in statements or confirmation notices. If you are continuing to experience hardship due to the COVID-19 pandemic, there may be options available to you to prevent policy lapse. Please call (855) 434-5334.
If your policy/contract was issued in a state other than Massachusetts, this does not apply.