What steps are Equitable taking to stay up to speed on this rapidly changing situation?
Equitable has been monitoring COVID-19 since early February and closely following guidance from national, state and local authorities, including the Centers for Disease Control and Prevention. In addition, Equitable’s own medical department has been playing an active role in helping the company navigate this crisis.
Are Equitable’s service centers fully operational?
Yes. Our financial professionals and service centers remain available to serve you. However, we have adjusted the hours of operation within our call centers. We are now staffed between 8:30 a.m. and 4:30 p.m. (ET), Monday through Friday. Please understand this may result in hold times that are longer than normal. Please consider managing your account by signing in to our website or downloading our mobile app.
How can I manage my account virtually? Are there self-service options available?
We strongly encourage you to manage your account online. Please click Sign in at the upper right corner to enroll and access your account(s). You may also access self-service options via the Support menu.
What is Equitable doing to support its employees and financial professionals?
Equitable has been monitoring COVID-19 since early February, and quickly established rigorous protocols to ensure the safety and security of its employees and Equitable Advisors financial professionals. Remote work is now required in all corporate locations. The company has provided its employees with the tools and resources to continue to serve clients and collaborate remotely. In addition to professional support, Equitable has a range of programs to support the emotional health and well-being of its people during these challenging times.