Confidentiality for domestic violence victims
New York law requires insurers to establish procedures to protect and limit access to certain personal information related to a victim of domestic violence. But no matter what state you reside in, we will do everything possible to protect your information if you’ve been the victim of domestic violence.
Your legal safeguards
New York Insurance Law § 2612 prohibits all insurers regulated under New York’s Insurance Law from doing any of the following solely because a person is or has been a victim of domestic violence:
Denying, cancelling, or refusing to issue or renew any insurance policy or contract
- Demanding or requiring a greater premium or payment
- Designating domestic violence as a preexisting condition, for which coverage will be denied or reduced
- Fixing any lower rate or discriminating in the fees or commissions of agents or brokers for writing or renewing such a policy
- Using the fact that a person is or has been a victim of domestic violence as an underwriting criterion
If any person covered by an insurance policy delivers to the insurer a valid order of protection against the policyholder or other person covered by the policy, a request to designate an alternative mailing address, telephone number or other method of contact for the purpose of receiving claim related information if the person states that disclosure of all or part of the claim related information could endanger the person, then for the duration of the order or until such request is cancelled by the requesting person in writing, the insurer is prohibited from disclosing to the policyholder or other persons:
- The address, telephone number or other method of contacting the insured, or of any person or entity providing covered services to the insured.
- Any personally identifying information of the insured
- The nature of the covered services provided to the insured
or from mailing, delivering, or otherwise providing claim related information to any mailing address, telephone number, or other method of contact other than as designated by the requesting person.
If a child is a covered person, then this right may be asserted by the child's parent or guardian.
How to request confidentiality of information for victims of domestic violence
You may make a request by contacting us at the address indicated below. We will need the name of the individual(s) requesting confidentiality of information, the associated policy or contract number, and (i) a copy of a valid order of protection or(ii) a statement that disclosure of all or part of the claim related information to which the request relates could endanger the person or child to whom the request relates. The requestor may also provide us with an alternative address, telephone number, or other method of contact.
National Operations Center
8501 IBM Drive, Suite 150
Charlotte, NC 28262
ATTN: Privacy Office
Phone: (877) 806-4573
Once a valid request has been received and implemented, you may only revoke the request only by submitting a written sworn statement revoking the request.
Except with the express consent of the person making the request for confidentiality, a health insurer may not disclose to the policyholder:
- The address, telephone number, or any other personally identifying information of the person who made the request or child for whose benefit a request was made
- The nature of the health care services provided or
- The name or address of the provider of the covered services
New York Insurance Law § 2612 also requires a health insurer to accommodate a reasonable request made by a person covered by an insurance policy or contract to receive communications of claim-related information by alternative means or at alternative locations if the person clearly states that disclosure of the information could put him or her in danger. If a child is the covered person, then this right may be asserted by the child’s parent or guardian.
If you require additional resources with respect to domestic violence you may visit the New York State Office for the Prevention of Domestic Violence’s website by clicking here, or call (800) 942-6906.