Account support

Annuity Benefit

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Monday - Friday 9:00 AM - 5:00 PM  E.T.

Service requests or inquiries

Regular mail

Equitable
Benefit Payment Services Group
P.O. Box 4993
Syracuse, NY 13221

Express mail

Equitable
Benefit Payment Services Group
100 Madison St, Suite 1000
Syracuse, NY 13202

Find a form

Online transactions and forms for products you own are available through MyEquitable.

Register now
Log in to my account

File a claim

Equitable is here to help you through this difficult time, You can quickly start your claim online and get personalized assistance when you need it.

File a claim

After completing and signing the request form below, mail it to the address shown on the form.

* These forms are Adobe Portable Document Format (PDF) files. If your browser is not yet capable of reading PDF files, you can download the free Adobe® Acrobat Reader software at the following link: http://www.adobe.com/prodindex/acrobat/readstep.html. Instructions for installation are also found at that location. Instructions for installation are also found at that location.